Return and Refund Policy

Our goal is the ultimate satisfaction of our clients. In the unlikely event that you don't love your item, we offer a 14 day hassle free return policy. Those wishing to return their item may do so within 14 calendar days of the receipt of the product. Clients may initiate the return process by calling us at 888-860-6430 or email at support@victorcanera.com.

Return Process

1. Call us at 888-860-6430 or email us at support@victorcanera.com to let us know about a return and to receive a return authorization
2. Once the item is received we will inspect and verify the the item(s) and a team member will contact you by email as confirmation that the return is being processed. Please allow up to seven business days from our receipt of the item to process your return

Refunds will be issued in the original method of payment matching the purchase. Please note that a credit card refund may require 3-5 business days to post on your account.

Terms and Conditions

• Special ordered items, not in stock are made specifically for clients and are final sale and not returnable. This additionally applies to engagement rings and their center stones.
• Once an order is initiated, it can not be canceled but clients may initiate a return once they take physical receipt of the item(s).
• All items must be in their original, unworn and undamaged condition. Damaged or worn items such as chipped or scratched diamonds or jewelry which is scratched, bent or otherwise not in its original pristine condition may not be returned.
• In stock jewelry items such as rings which have been resized, engraved or otherwise modified from their original condition may not be returned.
• Loose diamonds or gemstones sourced for clients outside of our online catalog are final sale and may not be returned.
• Clients at times choose to delay the shipment of their completed items for an extended period and ask us to store the item(s) for safe keeping. The return period in these instances applies to the invoice date and not the physical receipt date of the item.
• Returned items must be received by Victor Canera within 14 days of the purchase to be valid. Orders are final sale after 14 days.
• Credit Card Payments will be refunded 97% of the original purchase as merchant fees are non refundable.
• Clients are eligible to make a one item return within a six month period. Any subsequent purchases within the same six month period will not qualify for return privileges.
• Loose diamonds purchased having a D-FL grade with a GIA seal are not eligible for a return once the seal is broken.
• Failure to return a diamond with its original lab report will result in a $250 re-certification fee.
• We are unable to refund any customs duties or importation taxes for international clients and recommend contacting your local customs officials.

If you have any questions or concerns about our Refund and Return Policy, purchases in general, or anything else that comes to mind please Contact us or Call (888)860-6430, we will be happy to assist you.